TERMS & CONDITIONS
Terms and Conditions for No-Show and Cancellation Policy (as of 07/28/2024)
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Thank you for choosing Dermax Spa. We are committed to providing you with exceptional service and care. To ensure a smooth experience for all our clients, we have established the following no-show and cancellation policy. By booking an appointment with us, you agree to these terms and conditions.
1. Appointment Confirmation
All promotional appointments require confirmation either by placing a card on file or by completing online payment.
You will receive reminders via SMS and Email 24-48 hours before your scheduled appointment. Please confirm your attendance at this time.
2. Cancellation Policy
You can cancel and/or reschedule your appointment as many times as you wish, at any time of the day.
Cancellations and/or rescheduling can be done conveniently by replying to our appointment reminders sent via SMS and Email, or through our online booking system.
Appointment cancellations done 24 hours before your appointment are free and don't include any fees.
Appointment cancellations done less than 24 hours from your appointment time will include the following fees:
New members:
50% of promotional cost for the first time.
100% of the promotional cost when done a second time.
VIP Members:
0% of service cost for the first time.
100% of the service cost when done a second time.
3. No-Show Policy
A “no-show” is defined as failing to arrive for a scheduled appointment without a 24-hour prior notification/cancellation.
In such cases, the following fees apply:
New members:
0% of promotional cost for the first time.
100% of the promotional cost when done a second time.
VIP Members:
0% of service cost for the first time.
100% of the service cost when done a second time.
4. Late Arrivals
If you arrive late for your appointment, we will do our best to accommodate you. However, please be aware that if you arrive more than 15 minutes late, we may need to shorten or cancel the service to avoid delaying subsequent appointments. In such cases, you will still be responsible for the full cost of the service.
5. Exceptions
We understand that emergencies and unforeseen circumstances can occur. Exceptions to this policy may be made on a case-by-case basis, but these must be communicated to management as soon as possible.
6. Payments
All fees incurred from late cancellations or no-shows will be charged directly to the credit card on file or invoiced to you. Payment is expected within 72 hours of receiving the invoice.
Promotional payments are none non-refundable.
7. Changes to Policy
We reserve the right to change or update this cancellation and no-show policy at any time. Any changes will be communicated to clients via our website or direct communication.
8. Contact Information
For questions or clarifications regarding our no-show and cancellation policy, please contact us at:
Dermax Spa
(919) 424-7788
By booking an appointment with us, you acknowledge that you have read, understood, and agreed to the above terms and conditions.