Dermax Spa Appointment & Policy Terms
(Updated Revision: April 24, 2026)
By booking with Dermax Spa, you acknowledge and agree to the following policies.
1. APPOINTMENT CANCELLATIONS & NO-SHOWS
We require at least 24 hours notice for any cancellations or rescheduling. Dermax Spa maintains a strict no-show policy for all customers to ensure fairness and availability for all clients.
• Exceptions: We understand that genuine emergencies and unforeseen circumstances can occur. If you believe your situation qualifies for an exception, please contact us as soon as possible for a management review. Please note that the final decision to waive a no-show fee is at the sole discretion of Dermax Spa, and this decision is final.
• Late Cancellations & No-Shows: Failure to provide 24 hours notice results in an automatic $79 fee (plus a 2.99% processing fee) charged to the card on file.
• Rescheduling Courtesy: Upon successful payment of the $79 fee, you will receive a link to reschedule you appointment, allowing you to retain the value of your original promotional purchase or membership status.
• Fee Default (Card Failure): If we are unable to successfully charge the $79 fee to your card on file, the full amount of your previous promotional payment or deposit will be forfeited to cover the no- show/cancellation penalty. Note: In cases where your deposit or payment is less than the total no-show fee, forfeiting the deposit does not release you from liability for the remaining balance of the fee.
• Membership Clients: For VIP members, failure to pay the no-show fee will automatically result in a session deduction from your membership balance.
2. PROMOTIONAL TERMS & NON-REFUNDABILITY
• Final Sale: All promotional purchases are non- refundable.
• One-Time Use: Promotions are limited to one-time use per customer. Dermax may extend an offer a second time only to returning customers who have not received services within the current calendar year.
• Unused Credits: Unused promotional purchases have no expiration date and may be held for future use, provided no no-show or late cancellation fees have resulted in the forfeiture of that credit.
3. PAYMENTS, FEES, AND AUTO CHARGING
• Processing Fees: A 2.99% processing fee applies to all online payments, as well as all No-Show and Late Cancellation charges.
• Invoicing: Payment is expected within 72 hours of receiving an invoice if a card is not on file or if a scheduled payment attempt has failed.
• Right to Postpone: Dermax Spa reserves the right to postpone any future appointments until all outstanding fees are settled.
4. DATA PRIVACY & MANAGEMENT
• Data Usage & Security: We take your privacy seriously. Dermax Spa does not sell or share your personal data with any third-party companies, with the sole exception of Stripe, our secure payment processor, which is used exclusively to facilitate your transactions.
• Skin Analysis Records: Due to the large size of data files associated with digital skin scans, Dermax Spa reserves the right to delete these records periodically to free up system space.
• Data Deletion Requests: If you wish to delete your personal data, submit a request to [email protected] with your full name and email address. We process verified requests within 7 business days.
5. COMMUNICATION CONSENT & AI DISCLOSURE
By providing your phone number and booking an appointment, you consent to receive transactional and marketing communications (SMS and voice calls) regarding reminders, account updates, and promotions.
• AI Technology: You acknowledge that communications may be generated using automated dialling technology and AI voice assistants.
• Opt-Out: Consent is not a condition of purchase. You may opt out of text messages by replying "STOP." To be placed on our internal do- not-call list, please notify our staff or our AI assistant during a conversation.
6. CONTACT INFORMATION
For questions, please contact us at:
DERMAX
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